DELIVERY OF YOUR JW WALL
Will I know when my wall has been dispatched?
Yes. We will send you a special email to let you know everything is on it's way.
Can I track my delivery?
No problem! The dispatch email you get will give you a special number that you can use to let you know exactly where your delivery is up to.
When will it arrive?
The maximum delivery time for your wall will depend on where in the world you are but our customers in Europe (including the UK) can expect to receive their package within 7 working days. Customers in the rest of the world should allow 14 working days.
We often do better! We always try and speed things up for you and make sure you get your wall as soon as possible - but we never skip our quality checks! To us, what you get is just as important as when you get it so please know that we will never rush the production of your purchase at the risk of delivering anything other than a perfect JW Wall.
How will it arrive?
Our normal partner for delivery is FedEx. The service they offer our customers is really good and they have proven themselves to be very reliable and secure. From time to time we may use other carriers but FedEx are our preferred choice.
What's in the box?
Your wall will arrive with a set of instructions that you can follow to make sure things go smoothly when you are installing. You will also receive a copy of the Quality Control report for the factory that will give you all the details about your wall and show you exactly what was checked and by who, before it left us.
Your wall will be carefully rolled into individual 'drops' and then secured in the pack to make sure it arrives in perfect condition.
Any accessories you might have ordered will sent in separate boxes and clearly marked for your attention. All of the packs (including your wall) will be sent to you as a single consignment and should therefore arrive at exactly the same time. Sometimes you might get one box a little earlier but we do our best to make sure you get everything in a single delivery to your chosen delivery address.
Can I get my order super quick?
No problem! Just get in touch with your requirements and we can help you.
Do you accept international orders?
We are happy to deliver international orders. Please email us or call if you have any specific questions.
What is your return policy?
We offer a 100% refund if you are not happy with your order.
For a refund you will need to email us to this address to obtain a return code. You will be asked to send your JW Wall back to us in the original packaging and place a note of your name, address and return code inside the box. Once we get your wall back a refund will be completed within 7 days and a credit placed against the original credit or debit card you used to make your purchase.
All 'returns for refund' must be made within 7 days of the receipt of shipment. You can start the procedure to obtain your refund by emailing us at refunds@jwwalls.com.
Will I receive an order confirmation/receipt for my order?
After you place your order you will receive an email confirmation with your order details. Once your wall is ready and on its way, you will receive an email with a Fedex tracking number to keep an eye on your delivery.